V2Pro Support

Help with setup, connection problems and account questions.

Email [email protected] and we will reply, normally within 24 hours. Please include your app version (Settings → Version), your device model and iOS or macOS version, and a short description of what you did and what happened.

Getting started

Adding a server list

Open the Server lists tab and tap Add server list. Paste the server-list URL you were given, or scan its QR code. The servers it contains appear in the list once it loads.

Adding a single server

Open the Configs tab and tap Add config. You can paste a share link, scan a QR code, or import a configuration file.

Connecting

Select a server in the list, then tap the power button. The first time you connect, the system asks permission to add a VPN configuration — this is required for any VPN app and can be revoked at any time in system settings.

Troubleshooting

The app says "Connecting" and does not finish

• Try a different server from the list. Individual servers can be temporarily unavailable.
• Check the latency shown next to each server and prefer a lower one.
• Pull the list down to refresh, which re-tests every server.

It connects but pages do not load

• Make sure no other VPN app is connected at the same time. Two VPNs compete for the system routing table and the result is unpredictable.
• Disconnect and reconnect to a different server.

My server list is not showing servers

• Tap the refresh icon on the server list to fetch it again.
• Confirm the list is still valid with whoever issued it.

I want to move my setup to another device

Settings → Copy backup exports your server lists and settings. On the other device use Restore backup.

Privacy

We do not log the sites you visit or the contents of your traffic. What the app does collect, and why, is described in full in the privacy policy.